Enrollment Builders

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Should You Hire a Higher Ed Call Center? | Enrollment Strategies

Enrollment Builders

As an enrollment leader, you may be wondering if a partnership with an enrollment management company or a higher education call center can enhance your institution's enrollment numbers. To help you make this critical decision, we've crafted this comprehensive guide, focusing on how a successful contact center partnership can foster growth for your institution.

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What Are the Components of a Strategic Enrollment Management Plan? (plus free SEM plan template download!)

Enrollment Builders

"He who fails to plan is planning to fail," Winston Churchill famously said. While he was speaking about war plans in World War II, his words of wisdom hold true for contemporary enrollment management. Having a strategic enrollment management plan for your institution means you’re more likely to succeed in establishing priorities, combatting uncertainty, and achieving your student enrollment goals.

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Five Steps to Better Strategic Enrollment Management

Enrollment Builders

Since COVID-19 wreaked havoc on every facet of life, colleges and universities have experienced an enrollment decline of about 1 million students, which is more than 5 percent in a little more than two years. 1 Strategic Enrollment Management (or SEM) has never been more critical for institutions that are working to attract the right students, balance academics with the needs of the market, and focus on long-term student success—especially in today’s environment where increasing numbers of stude

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Drop Admissions Appointment No-Shows by 16 Percent

Enrollment Builders

Your admissions team has an appointment scheduled with an interested prospective student … now what? Will the prospective student answer the call when the appointment time rolls around? Does the prospective student understand the importance of the call? Does the prospective student recognize that this call will help them determine if the institution is a right fit?

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The High Cost of Poor Relationship Building in Admissions

Enrollment Builders

Institutions often ask: Why do only 8% of our leads convert into students? We spent an enormous amount of energy and resources on generating new leads for my admissions team. So what happened to the other 92% of prospective students we generated? Why didn’t they enroll and what can my admissions team do to increase these conversion rates?

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Under-resourced higher education admissions strategy

Enrollment Builders

"The truth is, we didn’t realize at first how working “aged” leads would make such a huge impact for our clients who are trying to grow academic programs. We had a thought that if we combined two established practices, aged lead follow-up and outbound contact strategies, it would redefine the way our higher education Contact Center operates. It wasn't until we saw it in practice that we noticed how significant of a game-changer it was for our partners.

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Why Do I Need a Contact Center to Grow Enrollment?

Enrollment Builders

You work hard to generate leads so your institution can grow. Despite the increases in marketing budget and lead volume (not to mention the long hours you’ve poured into the project), you’re still struggling with your enrollment goals.